Rave Reviews

The lanterns arrived yesterday in good shape. It was a pleasure working with you!

Thanks,

Jeff B

East Peoria, IL

I am always impressed with the great selection of stone Pacific Stonescape offers!

Working with Pacific Stonescape has been a terrific experience. I did a special order purchase of the Nishino and Rankei Japanese stone lanterns from Pacific Stonescape and my experience is as follows: 1) Stone lanterns were special ordered and Steve kept me informed during the entire time via email. I never had to contact Pacific Stonescape. 2) The stone lanterns arrived at my house in perfect condition, because of the excellent packing performed by Pacific Stonescape. 3) Price and shipping cost of the stone lanterns were exactly as Steve quoted me - no hidden charges or extra charges. The prices from Pacific Stonescape were actually MUCH better than other vendors. 4) Stone lanterns from Pacific Stonescape were of superior quality because they are carved out of solid granite stone. 5) The detail, quality, and beauty of the stone lanterns from Pacific Stonescape is the best I have ever seen.

In the past, I have purchased Japanese stone lanterns (made out of cement) from other vendors. I am in the process of getting rid of those stone lanterns (made out of cement) and replacing them with the stone lanterns from Pacific Stonescape.

So, Pacific Stonescape has exceeded my expectations and I plan on purchasing more stone lanterns from Pacific Stonescape in the future.

Gary O. - Las Vegas, NV

Pacific Stonescape rock and stone options is making my garden vision a reality!

Thank you so much for the truly beautiful lantern.We compared your lanterns to some others, and your competition is providing very crude imitations at the same price! We were also impressed by the careful packing that brought the lantern from Oregon to Michigan in perfect shape. All around, you are a wonderful resource for high quality products and service. Thank you!!!

I was building a Japanese memorial garden for my husband of 46 years and it needed a stone lantern. The whole experience of purchasing a Hokkeiji Japanese Stone Lantern from Pacific Stonescape and working closely with Steve Dix, the President, was such a pleasure; the way personalized customer services should be! It was a long but manageable process with clear communications every step of the way: from the first phone call to inquiry about their lanterns, educating me about stone lanterns especially pros and cons of the different materials, through the selection process, cost comparison, waiting for the ship from China, to providing updates on the order and shipping. He really wanted me to be happy and he made me an educated and informed consumer so that I knew the value of what I was purchasing.

But the true test was when the lantern arrived, and the corner of the roof was chipped. Steve offered me 2 options; either money off or a replacement roof. I choose to get a replacement roof, which he sent to me at no cost. He said he appreciated my understanding and apologized for the hassle. I thanked him for following through on this and being a man who honors his word. He said, “it is the only way to be.” I love the lantern and will be able to enjoy it for many years to come.