Rave Reviews

I was building a Japanese memorial garden for my husband of 46 years and it needed a stone lantern. The whole experience of purchasing a Hokkeiji Japanese Stone Lantern from Pacific Stonescape and working closely with Steve Dix, the President, was such a pleasure; the way personalized customer services should be! It was a long but manageable process with clear communications every step of the way: from the first phone call to inquiry about their lanterns, educating me about stone lanterns especially pros and cons of the different materials, through the selection process, cost comparison, waiting for the ship from China, to providing updates on the order and shipping. He really wanted me to be happy and he made me an educated and informed consumer so that I knew the value of what I was purchasing.

But the true test was when the lantern arrived, and the corner of the roof was chipped. Steve offered me 2 options; either money off or a replacement roof. I choose to get a replacement roof, which he sent to me at no cost. He said he appreciated my understanding and apologized for the hassle. I thanked him for following through on this and being a man who honors his word. He said, “it is the only way to be.” I love the lantern and will be able to enjoy it for many years to come.